The Process
Reach Out
Email or call us to start your journey. Our trained consultant will discuss your project and answer any questions you may have. If during the conversation it looks like you could benefit from our services, we will schedule an initial consultation in which a Project Developer will meet with you in your home to discuss your project requirements.
Research
A great design is a collaborative effort where your ideas are married with our ideas and experience to create the perfect space. Before your initial consultation, please begin formulating your wish list and ideas by looking for pictures that capture your style. We want to know what your vision is for the space.
Initial Consultation
Consultation
Our Project Developers will come to you so we can observe the space and get an overview of what you would like to achieve.
Scope of Work
We will begin by discussing all the possibilities for the space. Do not hesitate to bring-up anything you may have thought of. We want to understand who uses the space and what areas you feel need improvement. From there we will discuss the feasibility of your ideas and we will present our initial concept for the remodeled space.
Project Budget Development
Every project has a budget. Our goal is to give you a realistic idea of what your project will cost. Alterations to the existing floor plan, the size of the space and the level of finishes selected will all factor into the total cost of the remodel. We will advise you of areas that you can achieve the best return for your money and at the same time still achieve your desired result. Projects do have minimum budget requirements. Based on the scope of work we will assess if we can do what you want for the amount you are prepared to spend.
Presentation Meeting
Preliminary Plan
At the second meeting, your Project Developer will present to you a design concept and floorplan. This is a preliminary idea of what the space can look like.
Budget
Your Project Developer will review the scope of work and estimate for the project.
Agreement
After confirming the scope of work, Preliminary Plan, and estimated cost of the project we will sign a Design/Construction contract and a deposit is due. We will finalize those documents at this meeting as well.
Design Phase
The final design development for you project is a collaborative effort between you, your Project Developer and the Design Team. It begins with a discussion of the changes and alterations to the preliminary plan. Design elements, both functional and aesthetic, are fine tuned. With this list of changes and alterations, our in-house CAD designers create the first set of plan revisions. These plans are presented to you for review. If further alterations are requested, a 2nd set of revisions are made and presented for review. There are no additional design charges through the 2nd set of revisions. While rarely required, if further revisions are requested, there is an hourly charge for the 3rd and subsequent revisions. If new appliances are required for the project, you will be given a list of items needed and the sizes once the final design is agreed to.
Final Design
We meet to finalize a set of construction documents that layout every aspect of your project.
Pre-Construction Meeting
Team
A team of people will be working with you to ensure a great service. Each person has a responsibility on your project and roles are clearly defined. Together they aim to deliver a high level of customer service and a superior remodel experience. Every project has a Project Developer, Designer, Project Manager, Account Manager (Accounting), and Customer Service Rep. We also assign a project supervisor/superintendent to ensure that large projects are done right at every stage.
Measurements
Our field technicians will confirm all measurements taken by the Project Developer.
Schedule
At the meeting we will give you an estimated time of construction for the project. Before a start date can be established you will need to finalize your finishes and material selections so we can check lead times. After confirming lead times we will coordinator all trades, develop a timeline and give you a start and completion date. We will plan around any major life events that are upcoming or deadlines you have. We will be realistic and upfront about the time the project will take to complete.
Finalize Construction Documents
Finalize Construction Documents
Following the Pre-construction Meeting, your Project Developer will schedule a meeting to finalize construction plans, material selections and finishes. If you are providing fixtures, you will be given a list of items needed for the project. If we are providing fixtures and a larger selection then we offer is desired, appointments at our fixture partner showrooms will be scheduled. If new appliances are part of your project, we will need to confirm model numbers and lead times at this meeting.
Schedule
A selection sheet is turned in and our Project Support will check lead times on specialty materials. At this point we will schedule your start date.
Construction
Site Prep
This is something we take seriously. A large percentage of our clients are living in their home during construction. The construction area is usually only a percentage of the total area of the home. So our goal is to keep our foot print small. We do this by protecting surfaces and using dust control measures.
Construction
The areas we work in are in the heart of the home. They are used in your everyday life and you will not have access or use of these spaces for 2-12 weeks. We will tell you what to prepare for and communicate on a daily basis. Since our company takes you from design through construction miscommunication and delays are limited.
Project Development Phase
Project development is a multistep process in which we create a preliminary plan and budget for your project. The process activities include taking detailed measurements of the space(s), scope development, CAD work, preliminary plan take-off, sub-contractor bid procurement, material sourcing and proposal development.
Project Development Fee
There is a small fee associated with the phase. It is non-refundable, but it is credited towards the cost of your project. Fees are based on the room type and elements within. Most Project Development Fees range from $100 to $300 per room. This relatively small investment allows us to allocate the company resources required to give you the information you need to make an educated decision on whether you would like to continue pursuing your remodel project. The plans and proposal generated in this phase will help you make better decisions and have a clear understanding of the budget and scope of work. This fee will be collected towards the end of the initial consultation if you would like for us to continue working on your project.